Frequently Asked Questions
Everything you need to know about your MESTIZA experience.
How do I determine the right size for my MESTIZA piece?
Each product page features a detailed size guide. Since our designs vary in silhouette, we recommend comparing your measurements to the specific chart provided. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached. Please note that items marked as 'Final Sale' are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner for a special event.
Do you offer international shipping?
Yes, MESTIZA ships to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my MESTIZA garments?
To preserve the intricate details and high-quality fabrics of our collections, we recommend professional dry cleaning only. Specific care instructions can also be found on the interior label of each garment.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to make a change, please contact our customer service team within 1 hour of placement, and we will do our best to accommodate your request.